Compensation After Disruption
The Somerset Bus Passenger Charter states that: “
If for any reason the last scheduled journey to your destination from the bus stop at which you are waiting becomes later than 45-minutes or is cancelled, you will be reimbursed for the taxi cost to get you to the destination stop of the intended service.
You must provide a taxi receipt to the relevant operator and details of the journey including date, time, and locations involved.
Where buses fail to operate or break-down for reasons within the control of the local
bus operator causing passengers to miss connections to other bus / rail services
suitable compensation will be provided on a case-by-case basis. Where the
passenger has made alternative travel arrangements a receipt for the costs should be submitted with the complaint for consideration by the relevant operator.”
First Bus Somerset offer free travel in the event of one of the following:
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A service departs from a scheduled timing point more than one minute early
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A service departs from a boarding stop more than 20 minutes late
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They fail to operate an advertised service for reasons within their control
You can claim your free travel by filling in the First Bus contact form here: https://www.firstbus.co.uk/help-support/help-and-support/#form-scrollto
Or by calling them on 0345 646 0707 (contact centre open Monday-Friday 9am to 5pm)
Remember to tell them you would like to claim under the Customer Promise.
You can find out more about the First Bus Somerset Customer Promise here: https://www.firstbus.co.uk/somerset/help-and-support/customer-promise
You can also claim a free ticket for similar reasons under the West of England bus passenger charter: https://travelwest.info/bus/west-of-england-bus-passenger-charter/