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First West of England Customer Promise

First West of England offer free travel in the event of one of the following:

  • A service departs from a scheduled timing point more than one minute early

  • A service departs from a boarding stop more than 20 minutes late

  • They fail to operate an advertised service for reasons within their control

You can claim your free travel by filling in the First Bus contact form here: https://www.firstbus.co.uk/help-support/help-and-support/#form-scrollto

Or by calling them on 0345 646 0707 (contact centre open Monday-Friday 9am to 5pm)

Remember to tell them you would like to claim under the Customer Promise.

You can find out more about the First West of England Customer Promise here: https://www.firstbus.co.uk/bristol-bath-and-west/help-and-support/customer-promise

Please note: this scheme only applies to First West of England bus services and not those run by any other operator.

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