First West of England offer free travel in the event of one of the following:

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• A service departs from a scheduled timing point more than one minute early

• A service departs from a boarding stop more than 20 minutes late

• They fail to operate an advertised service for reasons within their control

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You can claim your free travel by filling in the First Bus contact form here: https://www.firstbus.co.uk/help-support/help-and-support/#form-scrollto

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Or by calling them on 0345 646 0707 (contact centre open Monday-Friday 9am to 5pm)

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Remember to tell them you would like to claim under the Customer Promise.

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You can find out more about the First West of England Customer Promise here: https://www.firstbus.co.uk/bristol-bath-and-west/help-and-support/customer-promise

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Please note: this scheme only applies to First West of England bus services and not those run by any other operator.